Frequently Asked Questions
Please read our FAQ before sending us a message.
When a product is available you can easily place your order by the order form online. After confirming your order you will receive an official invoice with payment instructions. When payment is made in time your order is final. If we can not process your order you will receive an email notification.
We ship directly from the (EU). This means if you order from inside EU zone there will be no additional customs or import duties. If you place your order from outside EU zone please notice you’ll have to pay customs and import duties on delivery. In that situation please consult your local authorities.
We ship out all orders from our partner distribution center in the EU. Shipping within the EU zone takes about 2-5 days depending on your country. The average costs are about €25,- per unit. Shipping outside the EU zone takes about 7-14 days depending on your country. The average costs are about €35,- per unit. We ship by our preferred partners DPD and DHL.
We offer two years full warranty to all private customers. We offer one year full warranty to all business customers. For more detailed info please check our terms and conditions subject 7.
Lately we only sell limited units per customer/order. This way we can supply more customers. For each batch we will communicate how many units you can order max. Sometimes we also sell multiple units at the super sale section. For bulk requests we advise you to contact us
We always accept payment by safe IBAN Bank transfer. But you can also use Skrill, PayPal, Western Union , Moneygram to pay for your order. Besides that you can currently make payment in bitcoin, bitcoin cash and Litecoins.
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