Frequently Asked Questions

Please read our FAQ before sending us a message.

How do i place an order ?

When a product is available you can easily place your order by the order form online. After confirming your order you will receive an official invoice with payment instructions. When payment is made in time your order is final. If we can not process your order you will receive an email notification.

What about customs and import duties ?

We ship directly from the (EU). This means if you order from inside EU zone there will be no additional customs or import duties. If you place your order from outside EU zone please notice you’ll have to pay customs and import duties on delivery. In that situation please consult your local authorities.

What are the shipping terms and costs ?

We ship out all orders from our partner distribution center in the EU. Shipping within the EU zone takes about 2-5 days depending on your country. The average costs are about €25,- per unit. Shipping outside the EU zone takes about 7-14 days depending on your country. The average costs are about €35,- per unit. We ship by our preferred partners DPD and DHL.

What is the warranty on the products ?

We offer two years full warranty to all private customers. We offer one year full warranty to all business customers. For more detailed info please check our terms and conditions subject 7.

Can you handle bulk requests ?

Lately we only sell limited units per customer/order. This way we can supply more customers. For each batch we will communicate how many units you can order max. Sometimes we also sell multiple units at the super sale section. For bulk requests we advise you to contact us

Which method of payment do you accept ?

We always accept payment by safe IBAN Bank transfer. But you can also use Skrill, PayPal, Western Union , Moneygram to pay for your order. Besides that you can currently make payment in bitcoin, bitcoin cash and Litecoins.

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